99pow Casino Privacy Policy

This Privacy Policy is issued by 99pow Casino ("99pow", "we", "us", "our"), the operator of the online gaming platform accessible at 99pow.cam. 99pow Casino is an online gaming brand operating in accordance with applicable gaming regulations in the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 99pow Casino acts as the Personal Information Controller with respect to the personal data of registered players and website visitors.

This Privacy Policy applies to all personal data collected and processed in connection with your use of the 99pow website, mobile platform, customer support services, and any related promotional or loyalty programs. It does not apply to third-party websites or services that may be linked to or integrated within the 99pow platform — those entities have their own privacy practices for which 99pow accepts no responsibility.

99pow collects personal data from you in the following ways: directly when you register or interact with the platform, automatically when you use our website, and from third parties where legally permitted. The categories of personal data we collect include:

2.1 Registration & Account Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Residential address in the Philippines;
• Philippine mobile number and email address;
• Username and encrypted password;
• Security questions and answers.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo ID (e.g., Philippine passport, UMID, driver's license, SSS ID, PhilHealth ID, Voter's ID);
• Proof of address documentation (e.g., utility bill, bank statement);
• Selfie or live photo for identity confirmation where required;
• Source of funds documentation for high-value transactions.

2.3 Financial Transaction Data

• GCash mobile number and transaction reference numbers;
• PayMaya account details used for deposits or withdrawals;
• Bank account details (BPI, BDO, Metrobank, or other banks) for bank transfers;
• Deposit and withdrawal amounts, dates, and transaction history;
• Account balance history.

2.4 Gaming Activity Data

• Game session history, wager amounts, game outcomes;
• Bonus claims and wagering progress;
• VIP tier status and loyalty point balances;
• Self-imposed limits and responsible gaming tool settings.

2.5 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Pages visited, time spent, click patterns, and navigation flow;
• Login timestamps and session duration records;
• Error logs and crash reports.

2.6 Customer Support Data

• Chat transcripts and email correspondence with the 99pow support team;
• Complaint and dispute records;
• Voice call recordings where applicable and with appropriate notice.

99pow uses the personal data we collect for the following specific purposes:

Under the Philippine Data Privacy Act of 2012, 99pow processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 99pow — i.e., to provide the gaming services, process payments, and manage your account;
• Legal obligation: Processing required to comply with laws applicable to 99pow, including anti-money laundering regulations, age verification requirements, and PAGCOR reporting obligations;
• Legitimate interests: Processing for fraud prevention, platform security, and general business operations where such interests do not override your fundamental rights;
• Consent: Processing for marketing communications, certain analytics, and optional features — only where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

99pow does not sell, rent, or trade your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

• Game providers: Third-party game studios (e.g., PG Soft, Pragmatic Play, Jili) that supply games to the 99pow platform may receive limited technical data necessary to deliver game sessions. These providers act as data processors under contractual obligations consistent with this Policy.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners receive transaction data necessary to process your deposits and withdrawals. These entities have their own regulatory obligations and privacy policies.
• Identity verification services: Third-party KYC and identity verification providers may process your identification documents as data processors on 99pow's behalf, under strict data processing agreements.
• Fraud detection and AML service providers: Specialist service providers that assist 99pow in detecting fraud, money laundering, and other prohibited conduct.
• Regulatory authorities: PAGCOR and other competent Philippine government authorities where disclosure is required by law, court order, or regulatory directive.
• Professional advisors: Legal, financial, and compliance advisors retained by 99pow who are bound by professional confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of 99pow's assets, player data may be transferred as part of that transaction, subject to equivalent privacy protections.

99pow uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. 99pow uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function. These enable login sessions, maintain your account state, and support security features. These cannot be disabled without rendering the platform unusable.
• Functional cookies: Remember your preferences such as language settings, game history, and UI customisations to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how players interact with the 99pow platform — pages visited, time spent, errors encountered — to help us improve performance and user experience.
• Security cookies: Detect and prevent fraudulent activity, including bot access and suspicious login patterns.

99pow does not use third-party advertising cookies or participate in cross-site behavioural advertising networks.

You can manage or disable cookies through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to log in and use the 99pow platform. For mobile users accessing 99pow through a browser in Metro Manila, Cebu, Davao, or anywhere in the Philippines, your browser's cookie settings apply in the same way as on desktop.

99pow implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmissions between your device and 99pow servers;
• Password hashing — your 99pow password is stored only as a cryptographic hash; plaintext passwords are never stored;
• Two-factor authentication (2FA) — OTP verification for new device logins;
• Encrypted data storage for sensitive personal and financial data at rest;
• Role-based access controls — only authorised 99pow personnel with a legitimate need can access personal data;
• Automated security monitoring — continuous monitoring for suspicious access patterns, brute-force attempts, and anomalous activity;
• Regular security audits and penetration testing by independent security professionals;
• Segregated player funds — your PHP account balance is held separately from 99pow's operational funds.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 99pow will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected players as required under the Data Privacy Act.

99pow retains personal data for only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your 99pow account plus five (5) years following permanent account closure, in accordance with anti-money laundering record-keeping requirements;
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure as required by Philippine AML regulations;
• Transaction records: Retained for five (5) years following the transaction date;
• Customer support records: Retained for three (3) years following the resolution of the relevant inquiry or dispute;
• Marketing consent records: Retained until consent is withdrawn, plus a reasonable period thereafter to demonstrate compliance;
• Technical and usage logs: Typically retained for twelve (12) months unless required for longer periods for fraud investigation purposes.

Where personal data is no longer required, 99pow will securely delete or irreversibly anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by 99pow:

• Right to be Informed: The right to know whether 99pow holds personal data about you and to be informed of how it is being processed — which this Privacy Policy fulfils;
• Right of Access: The right to obtain a copy of the personal data we hold about you, along with information about how it is being used;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data we hold about you;
• Right to Erasure or Blocking: The right to request deletion or blocking of your personal data in certain circumstances, such as when the data is no longer necessary for the purpose it was collected, subject to our legal retention obligations;
• Right to Object: The right to object to processing of your personal data, including for direct marketing purposes, where processing is based on our legitimate interests;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible;
• Right to Damages: The right to claim compensation for any damages sustained as a result of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data;
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please submit a written request to the 99pow Data Protection Officer at [email protected] with the subject line "Data Privacy Request". We will respond within thirty (30) calendar days. We may require you to verify your identity before processing your request.

99pow Casino is strictly an adults-only platform. In accordance with PAGCOR regulations and Philippine law, no person under the age of 21 years may register an account or access gaming services at 99pow.

99pow does not knowingly collect, process, or retain personal data from individuals under 21 years of age. If 99pow becomes aware that it has inadvertently collected personal data from a person under 21, the relevant account will be immediately suspended, all personal data collected will be securely deleted, and any funds deposited will be returned to the relevant payment source after verification.

If you are a parent or guardian and believe that a minor may have registered an account at 99pow, please contact our support team immediately at [email protected].

99pow's primary operations and data infrastructure are based in the Philippines. However, some of our third-party service providers — including certain game providers, identity verification specialists, and cloud infrastructure providers — may be located outside the Philippines and may process personal data in jurisdictions other than the Philippines.

Where personal data is transferred outside the Philippines, 99pow ensures that such transfers are subject to appropriate safeguards, including:

• Contractual clauses requiring the recipient to provide an equivalent level of data protection as required under Philippine law;
• Processing only in jurisdictions that the National Privacy Commission (NPC) has recognised as providing adequate levels of data protection;
• Certification or binding corporate rules in the case of intra-group transfers.

You may request further information about the specific safeguards applicable to international data transfers involving your personal data by contacting our Data Protection Officer.

The 99pow platform integrates with third-party game providers and payment services. While 99pow carefully selects its partners and requires them to comply with data privacy obligations, this Privacy Policy does not extend to any third-party website, application, or service that is not directly operated by 99pow.

Any interaction you have with integrated third-party game studios or payment processors (such as GCash or PayMaya) is governed by the respective privacy policies of those third parties. 99pow is not responsible for the data practices of third parties, even where a third-party service is accessed through or integrated within the 99pow platform.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your 99pow account.

99pow may send you promotional communications, including information about new games, bonuses, and special events, subject to your consent. The following rules apply to marketing communications from 99pow:

• Marketing communications will only be sent where you have provided explicit consent at the time of registration or at a later date through your account preferences;
• You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your 99pow account settings, or by contacting support;
• Withdrawing consent to marketing communications will not affect your ability to use the 99pow platform or receive transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts) which are necessary for account management;
• 99pow does not share your contact details with third-party marketers.

99pow reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The most current version of this Policy will always be accessible at 99pow.cam/privacy-policy, and the "Last Updated" date at the top of this document will reflect the date of the most recent revision.

Where changes are material — meaning they significantly affect your rights or how we process your personal data — 99pow will provide advance notice via email to your registered address or through a prominent in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the 99pow platform after any updated Privacy Policy takes effect constitutes your acknowledgment of the revised Policy. If you do not agree with any material changes to this Policy, you may request account closure in accordance with the process described in our Terms & Conditions.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 99pow, you may contact our dedicated Data Protection Officer (DPO) using the details below:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 on the 99pow website — ask to be connected to the Data Privacy team
• Response Time: We aim to respond to all data privacy requests within 30 calendar days of receipt

If you are not satisfied with our response to your data privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.

For general inquiries about your 99pow account, gaming experience, or responsible gaming tools, our standard support team is available 24/7 via live chat with an average response time of under 2 minutes. You can also review our FAQ page and About Us page for more information about 99pow Casino.